Frequently asked questions

Log in to your Study Stays account, go to your listing, and click ‘Close’. This will archive your listing and keep it saved for future use.

Listings stay active for 21 days.
If your room/property is still available after that, you can extend it by:
 - Logging in
 - Selecting ‘Edit a property’
 - Resubmitting the listing
 
 All updated listings are reviewed by the admin team.

Yes.
To make changes:

1. Log in to your provider account
2. Select the listing you want to update
3. Click ‘Make Changes
4. Submit the updated information for admin review

Yes – you can list multiple rooms in one property using a single listing.
 
 In the 'Bedrooms' section, include:

• Number of rooms available
• Room sizes (if different)
• Details about each room

Also include how many people currently live in the property — this helps students understand the living environment.
 
 Note: UNSW Study Stays only accepts listings for Boarding Houses that are registered with NSW Fair Trading found here

Students and providers can find the terms and conditions on our page here:

Students

Providers

You must register as a Provider.
Your listing must include:

• A clear description of the room/property
• At least seven photos
• Public transport information to UNSW
• Agree to the OCAS Guidelines you will see at the beginning of your registration. 

Once submitted, listings are reviewed by the UNSW Study Stays team before they appear on the site.

To be approved, your rental must use one of the following agreements (in English): 

• Standard Residential Tenancy Agreement Form-  issued by NSW Fair Trading
• Share Housing Agreement as recommended by Tenants Advice and Advocacy Services in NSW
• Occupancy Agreement for boarding house arrangements
• Boarding House Registration List-with NSW Fair Trading and comply with the Boarding Houses Act 2012 and the Boarding House Regulation 2013